Refund Policy

Last updated: July 10, 2026

The short version

30-day money-back guarantee on any charge, for any reason. No conditions.
Your 7-day free trial is free. Cancel before it ends and you are never charged.
Cancel any time in two clicks. No retention call, no cancellation fee.
One email to support@tradepipe.net does it. No forms, no reason required.

This policy explains when TradePipe issues refunds and how to request one. It restates Section 5 of our Terms of Service. The Service is operated by Segura Intelligence Group OÜ, a private limited company registered in Estonia, Tartu mnt 67/1-13b, Kesklinna linnaosa, Tallinn 10115.

1. The 30-day money-back guarantee

If you are not satisfied for any reason, email us within 30 days of a charge and we will refund that charge in full.

That is the whole policy. You do not need to give a reason, fill in a form, take a call, or meet any condition. We do not ask what went wrong, and we do not try to talk you out of it.

The refund is returned to the original payment method. It applies to any charge — your first or your twelfth.

2. The free trial

New subscriptions may include a 7-day free trial. A valid payment method is required to start the trial, but no charge is made until the trial ends. If you cancel before the trial ends, you are not charged and there is nothing to refund. You keep any permit data already delivered to you.

3. Cancelling and refunding are different things

You can cancel at any time, in two clicks from any digest email, or by emailing support@tradepipe.net. We do not use retention calls or cancellation fees.

Cancelling stops future billing and takes effect at the end of your current billing period; you keep access until then. If you also want the last charge back, ask — if it was within the past 30 days, you get it back under Section 1.

4. How to request a refund

Either route works, whichever you prefer:

Email support@tradepipe.net from the address on the subscription; or
Contact Paddle, our merchant of record, directly — they process our payments and can refund you at source. Their details appear on your receipt and on your card statement.

We reply within 2 business days and submit approved refunds to the payment processor within 5 business days. Once submitted, the money typically appears on your statement within 5–10 business days, depending on your bank.

5. Billing errors, duplicate and failed charges

If you were charged twice, charged after cancelling, or charged an amount that does not match the price you signed up at, email us and we will refund the difference in full. There is no time limit on correcting our own mistake — the 30-day guarantee is a floor, not a ceiling.

If a renewal payment fails, we will retry it and email you. Your access continues during a short grace period. We never add late fees or interest.

6. Please write to us before filing a chargeback

If something is wrong with your bill, one email fixes it faster than your bank can. Chargebacks take weeks. We would much rather just refund you — and as Section 1 says, we will.

7. Your statutory rights

Nothing in this policy limits any non-waivable rights you have under the consumer-protection or contract law of your place of residence. Where such law grants you a broader right to cancel or be refunded than this policy does, that law applies. Our merchant of record, Paddle, additionally honors the statutory withdrawal and cancellation rights described in its own refund policy.

8. Contact

Refunds, billing questions, or anything unclear on this page: support@tradepipe.net
Segura Intelligence Group OÜ · Tartu mnt 67/1-13b, Kesklinna linnaosa, Tallinn 10115, Estonia
Mail in the United States (correspondence only): 166 Geary St, Ste 1500 #2260, San Francisco, CA 94108, USA.